Hach Company: Hach Tech Support is not good. They are ignoran...
A Hach Company customer review by GetHuman user ~pabolo 33 from November 22nd, 2017
Background on ~pabolo 33's case
GetHuman: ~pabolo 33 - can you tell our other Hach Company customers when your case took place?
~pabolo 33: Yeah. It was evening, on November 17th.
GetHuman: Did you reach out to Hach Company, and if so, how?
GetHuman: And which of these common Hach Company customer issues best describes the reason you wanted to talk to them?
(Shows ~pabolo 33 a list of common Hach Company problems)
~pabolo 33: "Warranty claim" was why I was trying to call.
~pabolo 33's review of Hach Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Hach Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pabolo 33: Hach Tech Support is not good. They are ignorant people. All products will work only * to * mos. Then it quit to work. Tech support will say send to Hach for repair. Please stop buying all units from Hach Company In CO, Thanks Pabolo
GetHuman: Let's quantify your experience contacting Hach Company. On a scale of 1 to 5, how easy is it go get help on a Hach Company problem?
~pabolo 33: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pabolo 33: I'd give them a three out of five on communication.
GetHuman: And what about Hach Company's ability to quickly and effectively address your problem?
~pabolo 33: For that I would say one out of five.
GetHuman: And finally- any advice for other Hach Company customers?
~pabolo 33: Call them early in the day or late. Don't forget any personal or account information you might need for Hach Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pabolo 33 taken from his Hach Company customer service problem that occurred on November 17th, 2017.
Hach Company
1.00 of 5 stars | 5 reviews
~pabolo 33's Hach Company Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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