Hach Company: VERY POOR SERVICE. SPIKY READINGS ON ALL PRODUC...
A Hach Company customer review by GetHuman user ~BRIAN from November 22nd, 2017
Background on ~BRIAN's case
GetHuman: ~BRIAN - can you tell our other Hach Company customers when your case took place?
~BRIAN: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Hach Company, and if so, how?
GetHuman: And which of these common Hach Company customer issues best describes the reason you wanted to talk to them?
(Shows ~BRIAN a list of common Hach Company problems)
~BRIAN: "Where to buy" was why I was trying to call.
~BRIAN's review of Hach Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Hach Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BRIAN: VERY POOR SERVICE. SPIKY READINGS ON ALL PRODUCTS. ALL UNITS WILL WORK ONLY * TO * MONTHS. TECH SUPPORT WILL TELL YOU TO SEND THE UNIT BACK TO FACTORY FOR EVALUATION AND THEN THEY CHATGE YOU $****.** TO $****. NO COMMUNICATION IS VERY POOR
GetHuman: Let's quantify your experience contacting Hach Company. On a scale of 1 to 5, how easy is it go get help on a Hach Company problem?
~BRIAN: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BRIAN: I'd give them a two out of five on communication.
GetHuman: And what about Hach Company's ability to quickly and effectively address your problem?
~BRIAN: For that I would say three out of five.
GetHuman: And finally- any advice for other Hach Company customers?
~BRIAN: Call them early in the day or late. Don't forget any personal or account information you might need for Hach Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BRIAN taken from his Hach Company customer service problem that occurred on November 19th, 2017.
Hach Company
1.00 of 5 stars | 5 reviews
~BRIAN's Hach Company Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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