Haier Appliances: Haier America is misnamed. The customer support...
A Haier Appliances customer review by GetHuman user ~Unsatisfied customer from November 17th, 2017
Background on ~Unsatisfied customer's case
GetHuman: ~Unsatisfied customer - can you tell our other Haier Appliances customers when your case took place?
~Unsatisfied customer: Sure. It was evening, on November 12th.
GetHuman: Did you reach out to Haier Appliances, and if so, how?
GetHuman: And which of these common Haier Appliances customer issues best describes the reason you wanted to talk to them?
(Shows ~Unsatisfied customer a list of common Haier Appliances problems)
~Unsatisfied customer: "Warranty claim" was why I was trying to call.
~Unsatisfied customer's review of Haier Appliances customer service
GetHuman: So how would you sum up your experience for GetHuman's Haier Appliances customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unsatisfied customer: Haier America is misnamed. The customer support is in the Phillipines. I called from Los Angeles. Houston had an easier time hearing the astronauts on the moon. I need the Watts of my *.* cu ft refrigerator, because I must plug it into an extension cord. The cord makers say to make sure the watts of the appliance is less than the cord can handles. I don't want a fire, but no one at Haier can help. They don't know the Watts of their product, which should be in the manual.
GetHuman: Let's quantify your experience contacting Haier Appliances. On a scale of 1 to 5, how easy is it go get help on a Haier Appliances problem?
~Unsatisfied customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unsatisfied customer: I'd give them a three out of five on communication.
GetHuman: And what about Haier Appliances's ability to quickly and effectively address your problem?
~Unsatisfied customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Haier Appliances customers?
~Unsatisfied customer: Call them early in the day or late. Don't forget any personal or account information you might need for Haier Appliances to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unsatisfied customer taken from his Haier Appliances customer service problem that occurred on November 12th, 2017.