Haier Appliances: Terrible! After four calls with very nice youn...
A Haier Appliances customer review by GetHuman user ~Cha from November 21st, 2017
Background on ~Cha's case
GetHuman: ~Cha - can you tell our other Haier Appliances customers when your case took place?
~Cha: Yes I can. It was afternoon, on November 14th.
GetHuman: Did you reach out to Haier Appliances, and if so, how?
GetHuman: And which of these common Haier Appliances customer issues best describes the reason you wanted to talk to them?
(Shows ~Cha a list of common Haier Appliances problems)
~Cha: "Returns" was why I was trying to call.
~Cha's review of Haier Appliances customer service
GetHuman: So how would you sum up your experience for GetHuman's Haier Appliances customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cha: Terrible! After four calls with very nice young women, the promised exchange did not happen. Then I received a call from a man telling me to return product to the store where I bought it. He said they had a special arrangement with the store. I did not believe him, but he kept insisting. There was NO such arrangement!
GetHuman: Let's quantify your experience contacting Haier Appliances. On a scale of 1 to 5, how easy is it go get help on a Haier Appliances problem?
~Cha: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cha: I'd give them a five out of five on communication.
GetHuman: And what about Haier Appliances's ability to quickly and effectively address your problem?
~Cha: For that I would say five out of five.
GetHuman: And finally- any advice for other Haier Appliances customers?
~Cha: Call them early in the day or late. Don't forget any personal or account information you might need for Haier Appliances to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cha taken from his Haier Appliances customer service problem that occurred on November 14th, 2017.