Haier Appliances: Was put on hold for ** min only then to be give...
A Haier Appliances customer review by GetHuman user ~dee from November 17th, 2017
Background on ~dee's case
GetHuman: ~dee - can you tell our other Haier Appliances customers when your case took place?
~dee: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to Haier Appliances, and if so, how?
GetHuman: And which of these common Haier Appliances customer issues best describes the reason you wanted to talk to them?
(Shows ~dee a list of common Haier Appliances problems)
~dee: "Returns" was why I was trying to call.
~dee's review of Haier Appliances customer service
GetHuman: So how would you sum up your experience for GetHuman's Haier Appliances customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dee: Was put on hold for ** min only then to be given the run around. Was promised a replacement TV and after * months of talking to their reps, then they said they were missing info that I had already confirmed they had. Reps on the phone obviously reading responses from a book. TERRIBLE!!!!
GetHuman: Let's quantify your experience contacting Haier Appliances. On a scale of 1 to 5, how easy is it go get help on a Haier Appliances problem?
~dee: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dee: I'd give them a two out of five on communication.
GetHuman: And what about Haier Appliances's ability to quickly and effectively address your problem?
~dee: For that I would say three out of five.
GetHuman: And finally- any advice for other Haier Appliances customers?
~dee: Call them early in the day or late. Don't forget any personal or account information you might need for Haier Appliances to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dee taken from his Haier Appliances customer service problem that occurred on November 16th, 2017.