Halifax: Apparently there are separate departments in cu...
A Halifax customer review by GetHuman user GetHuman-298944 from October 29th, 2017
Background on GetHuman-298944's case
GetHuman: GetHuman-298944 - can you tell our other Halifax customers when your case took place?
GetHuman-298944: Yes. It was afternoon, on October 27th.
GetHuman: Did you reach out to Halifax, and if so, how?
GetHuman: And which of these common Halifax customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-298944 a list of common Halifax problems)
GetHuman-298944: "Question" was why I was trying to call.
GetHuman-298944's review of Halifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Halifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-298944: Apparently there are separate departments in customer services for different accounts, in my case, a current account and a web savings account. I ended up with the wrong "department" and when I was transferred a further delay of * minutes. The first department did not deal with the matter but the second department was excellent and sorted it.
GetHuman: Let's quantify your experience contacting Halifax. On a scale of 1 to 5, how easy is it go get help on a Halifax problem?
GetHuman-298944: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-298944: I'd give them a five out of five on communication.
GetHuman: And what about Halifax's ability to quickly and effectively address your problem?
GetHuman-298944: For that I would say five out of five.
GetHuman: And finally- any advice for other Halifax customers?
GetHuman-298944: Call them early in the day or late. Don't forget any personal or account information you might need for Halifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-298944 taken from his Halifax customer service problem that occurred on October 27th, 2017.
Halifax
3.75 of 5 stars | 1 reviews
GetHuman-298944's Halifax Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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