Halifax: Pressing * didn't work, but I did get through t...
A Halifax customer review by GetHuman user ~guppy from November 9th, 2017
Background on ~guppy's case
GetHuman: ~guppy - can you tell our other Halifax customers when your case took place?
~guppy: Yup. It was afternoon, on November 5th.
GetHuman: Did you reach out to Halifax, and if so, how?
GetHuman: And which of these common Halifax customer issues best describes the reason you wanted to talk to them?
(Shows ~guppy a list of common Halifax problems)
~guppy: "Complaint" was why I was trying to call.
~guppy's review of Halifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Halifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~guppy: Pressing * didn't work, but I did get through to a person pretty quickly - much faster than the online banking phone numbers.
GetHuman: Let's quantify your experience contacting Halifax. On a scale of 1 to 5, how easy is it go get help on a Halifax problem?
~guppy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~guppy: I'd give them a five out of five on communication.
GetHuman: And what about Halifax's ability to quickly and effectively address your problem?
~guppy: For that I would say five out of five.
GetHuman: And finally- any advice for other Halifax customers?
~guppy: Call them early in the day or late. Don't forget any personal or account information you might need for Halifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~guppy taken from his Halifax customer service problem that occurred on November 5th, 2017.
Halifax
3.75 of 5 stars | 1 reviews
~guppy's Halifax Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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