Hammacher Schlemmer: Called to obtain status on backorder of Turkish...

A Hammacher Schlemmer customer review by GetHuman user ~Don A from November 20th, 2017

Background on ~Don A's case

GetHuman: ~Don A - can you tell our other Hammacher Schlemmer customers when your case took place?
~Don A: Sure. It was late at night, on November 10th.
GetHuman: Did you reach out to Hammacher Schlemmer, and if so, how?
~Don A: I used the 800-321-1484 number I found for on the GetHuman Hammacher Schlemmer customer phone number page I was on: Hammacher Schlemmer Customer Service Phone Number
GetHuman: And which of these common Hammacher Schlemmer customer issues best describes the reason you wanted to talk to them?
(Shows ~Don A a list of common Hammacher Schlemmer problems)
~Don A: "Overcharge/Strange charge" was why I was trying to call.

~Don A's review of Hammacher Schlemmer customer service

GetHuman: So how would you sum up your experience for GetHuman's Hammacher Schlemmer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Don A: Called to obtain status on backorder of Turkish Bath Towels. Representative was efficient and friendly.*My question was answered within about ** seconds.*Great service* thanks.
GetHuman: Let's quantify your experience contacting Hammacher Schlemmer. On a scale of 1 to 5, how easy is it go get help on a Hammacher Schlemmer problem?
~Don A: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Don A: I'd give them a three out of five on communication.
GetHuman: And what about Hammacher Schlemmer's ability to quickly and effectively address your problem?
~Don A: For that I would say five out of five.
GetHuman: And finally- any advice for other Hammacher Schlemmer customers?
~Don A: Call them early in the day or late. Don't forget any personal or account information you might need for Hammacher Schlemmer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Don A taken from his Hammacher Schlemmer customer service problem that occurred on November 10th, 2017.

Hammacher Schlemmer

4.67 of 5 stars | 2 reviews

~Don A's Hammacher Schlemmer Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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