Hammacher Schlemmer: The number only gets to a loop to which you hav...
A Hammacher Schlemmer customer review by GetHuman user ~Vermonter from November 10th, 2017
Background on ~Vermonter's case
GetHuman: ~Vermonter - can you tell our other Hammacher Schlemmer customers when your case took place?
~Vermonter: Yup. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Hammacher Schlemmer, and if so, how?
GetHuman: And which of these common Hammacher Schlemmer customer issues best describes the reason you wanted to talk to them?
(Shows ~Vermonter a list of common Hammacher Schlemmer problems)
~Vermonter: "Change order" was why I was trying to call.
~Vermonter's review of Hammacher Schlemmer customer service
GetHuman: So how would you sum up your experience for GetHuman's Hammacher Schlemmer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Vermonter: The number only gets to a loop to which you have to respond in speech. I refused to talk to a machine, so they hung up on me -- I used your call back service, for which I thank you and they got back to me in minutes. I was going to spend $*** and expected better phone service than I initially got.
GetHuman: Let's quantify your experience contacting Hammacher Schlemmer. On a scale of 1 to 5, how easy is it go get help on a Hammacher Schlemmer problem?
~Vermonter: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Vermonter: I'd give them a four out of five on communication.
GetHuman: And what about Hammacher Schlemmer's ability to quickly and effectively address your problem?
~Vermonter: For that I would say five out of five.
GetHuman: And finally- any advice for other Hammacher Schlemmer customers?
~Vermonter: Call them early in the day or late. Don't forget any personal or account information you might need for Hammacher Schlemmer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Vermonter taken from his Hammacher Schlemmer customer service problem that occurred on November 1st, 2017.
Hammacher Schlemmer
4.67 of 5 stars | 2 reviews
~Vermonter's Hammacher Schlemmer Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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