Hancockfabrics.com: The number of customer service was fine. My pr...
A Hancockfabrics.com customer review by GetHuman user ~Jackie from November 27th, 2017
Background on ~Jackie 's case
GetHuman: ~Jackie - can you tell our other Hancockfabrics.com customers when your case took place?
~Jackie : Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Hancockfabrics.com, and if so, how?
GetHuman: And which of these common Hancockfabrics.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Jackie a list of common Hancockfabrics.com problems)
~Jackie : "Returns" was why I was trying to call.
~Jackie 's review of Hancockfabrics.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Hancockfabrics.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jackie : The number of customer service was fine. My problem, however, was not solved. I called to register my complaint that the postage to return an item was too high. I probably will not order again because shipping is too expensive.
GetHuman: Let's quantify your experience contacting Hancockfabrics.com. On a scale of 1 to 5, how easy is it go get help on a Hancockfabrics.com problem?
~Jackie : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jackie : I'd give them a four out of five on communication.
GetHuman: And what about Hancockfabrics.com's ability to quickly and effectively address your problem?
~Jackie : For that I would say one out of five.
GetHuman: And finally- any advice for other Hancockfabrics.com customers?
~Jackie : Call them early in the day or late. Don't forget any personal or account information you might need for Hancockfabrics.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jackie taken from his Hancockfabrics.com customer service problem that occurred on November 22nd, 2017.