I hate Harland Clarke! I ordered checks online...
A Harland Clarke customer review by GetHuman user ~Garra17 from November 21st, 2017
Background on ~Garra17's case
GetHuman: ~Garra17 - can you tell our other Harland Clarke customers when your case took place?
~Garra17: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to Harland Clarke, and if so, how?
GetHuman: And which of these common Harland Clarke customer issues best describes the reason you wanted to talk to them?
(Shows ~Garra17 a list of common Harland Clarke problems)
~Garra17: "None of those really matches why I wanted to call Harland Clarke that day." was why I was trying to call.
~Garra17's review of Harland Clarke customer service
GetHuman: So how would you sum up your experience for GetHuman's Harland Clarke customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Garra17: I hate Harland Clarke! I ordered checks online through my bank. I ordered one box because I don't write many checks. When I ordered I was charged $** for shipping! It never revealed this information to me until my order was submitted and you can't cancel online. I called immediately to cancel my order. The customer service rep stated she could not cancel my order because it takes ** hours to get into the system in order to be cancelled. Customer service rep told me to call back tomorrow to cancel. I called back the next day and was informed that they would cancel the order and it was no problem. I called back the day after that just to make sure it was cancelled and the cust service rep said it was. A week goes by and my checks were delivered and they charged me $**! For one box of checks! Of course I called back, was on the phone for over an hour and had to fight them to give me my money back. I also had to go to my bank and get them to call and work on my behalf as well! I'm fully
GetHuman: Let's quantify your experience contacting Harland Clarke. On a scale of 1 to 5, how easy is it go get help on a Harland Clarke problem?
~Garra17: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Garra17: I'd give them a one out of five on communication.
GetHuman: And what about Harland Clarke's ability to quickly and effectively address your problem?
~Garra17: For that I would say five out of five.
GetHuman: And finally- any advice for other Harland Clarke customers?
~Garra17: Call them early in the day or late. Don't forget any personal or account information you might need for Harland Clarke to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Garra17 taken from his Harland Clarke customer service problem that occurred on November 12th, 2017.