Harley Davidson: Got attitude. Purchased New Ultra in April. Hav...

A Harley Davidson customer review by GetHuman user ~Future Honda Owner from November 16th, 2017

Background on ~Future Honda Owner's case

GetHuman: ~Future Honda Owner - can you tell our other Harley Davidson customers when your case took place?
~Future Honda Owner: Yup. It was late at night, on November 6th.
GetHuman: Did you reach out to Harley Davidson, and if so, how?
~Future Honda Owner: I used the 414-343-4056 number I found for on the GetHuman Harley Davidson customer phone number page I was on: Harley Davidson Customer Service Phone Number
GetHuman: And which of these common Harley Davidson customer issues best describes the reason you wanted to talk to them?
(Shows ~Future Honda Owner a list of common Harley Davidson problems)
~Future Honda Owner: "Returns" was why I was trying to call.

~Future Honda Owner's review of Harley Davidson customer service

GetHuman: So how would you sum up your experience for GetHuman's Harley Davidson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Future Honda Owner: Got attitude. Purchased New Ultra in April. Have had it * days. In shop fixing the suspension rest of time. When called customer service, basically not their problem. Each store is independent.
GetHuman: Let's quantify your experience contacting Harley Davidson. On a scale of 1 to 5, how easy is it go get help on a Harley Davidson problem?
~Future Honda Owner: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Future Honda Owner: I'd give them a one out of five on communication.
GetHuman: And what about Harley Davidson's ability to quickly and effectively address your problem?
~Future Honda Owner: For that I would say one out of five.
GetHuman: And finally- any advice for other Harley Davidson customers?
~Future Honda Owner: Call them early in the day or late. Don't forget any personal or account information you might need for Harley Davidson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Future Honda Owner taken from his Harley Davidson customer service problem that occurred on November 6th, 2017.

Harley Davidson

2.33 of 5 stars | 15 reviews

~Future Honda Owner's Harley Davidson Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Harley Davidson, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Harley Davidson in any way.

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