Harley Davidson: Phone rep had attitude and actually said "sorry...
A Harley Davidson customer review by GetHuman user ~Jason from November 15th, 2017
Background on ~Jason 's case
GetHuman: ~Jason - can you tell our other Harley Davidson customers when your case took place?
~Jason : Yes. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Harley Davidson, and if so, how?
GetHuman: And which of these common Harley Davidson customer issues best describes the reason you wanted to talk to them?
(Shows ~Jason a list of common Harley Davidson problems)
~Jason : "Complaint" was why I was trying to call.
~Jason 's review of Harley Davidson customer service
GetHuman: So how would you sum up your experience for GetHuman's Harley Davidson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jason : Phone rep had attitude and actually said "sorry about your luck, your battery was only covered for ** days". WOW!
GetHuman: Let's quantify your experience contacting Harley Davidson. On a scale of 1 to 5, how easy is it go get help on a Harley Davidson problem?
~Jason : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jason : I'd give them a one out of five on communication.
GetHuman: And what about Harley Davidson's ability to quickly and effectively address your problem?
~Jason : For that I would say one out of five.
GetHuman: And finally- any advice for other Harley Davidson customers?
~Jason : Call them early in the day or late. Don't forget any personal or account information you might need for Harley Davidson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jason taken from his Harley Davidson customer service problem that occurred on November 12th, 2017.