Hawaiian Airlines: Could not help me ...inflexible system once tic...
A Hawaiian Airlines customer review by GetHuman user GetHuman-374120 from November 27th, 2017
Background on GetHuman-374120's case
GetHuman: GetHuman-374120 - can you tell our other Hawaiian Airlines customers when your case took place?
GetHuman-374120: Yes I can. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Hawaiian Airlines, and if so, how?
GetHuman: And which of these common Hawaiian Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-374120 a list of common Hawaiian Airlines problems)
GetHuman-374120: "Change flight" was why I was trying to call.
GetHuman-374120's review of Hawaiian Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Hawaiian Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-374120: Could not help me ...inflexible system once ticketed...I was entitled to a discount but there was no place to put it on the form during purchase...won't do this again! Corporations just don't care no matter what the circumstances ...no resolution to problems..cookie cutter business...
GetHuman: Let's quantify your experience contacting Hawaiian Airlines. On a scale of 1 to 5, how easy is it go get help on a Hawaiian Airlines problem?
GetHuman-374120: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-374120: I'd give them a one out of five on communication.
GetHuman: And what about Hawaiian Airlines's ability to quickly and effectively address your problem?
GetHuman-374120: For that I would say five out of five.
GetHuman: And finally- any advice for other Hawaiian Airlines customers?
GetHuman-374120: Call them early in the day or late. Don't forget any personal or account information you might need for Hawaiian Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-374120 taken from his Hawaiian Airlines customer service problem that occurred on November 23rd, 2017.