Hawaiian Airlines: It is true this was the fastest way to contact...
A Hawaiian Airlines customer review by GetHuman user ~country girl from November 17th, 2017
Background on ~country girl's case
GetHuman: ~country girl - can you tell our other Hawaiian Airlines customers when your case took place?
~country girl: Yes. It was afternoon, on November 10th.
GetHuman: Did you reach out to Hawaiian Airlines, and if so, how?
GetHuman: And which of these common Hawaiian Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~country girl a list of common Hawaiian Airlines problems)
~country girl: "Refund" was why I was trying to call.
~country girl's review of Hawaiian Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Hawaiian Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~country girl: It is true this was the fastest way to contact a real person and get help promptly. The Help was quicker than the wait* however I had to be transferred to another dept. and I had to wait another ** minutes which is better than the predicted ** minute wait time BUT the moment I got a live person my call got disconnected and I had to start all over again!
GetHuman: Let's quantify your experience contacting Hawaiian Airlines. On a scale of 1 to 5, how easy is it go get help on a Hawaiian Airlines problem?
~country girl: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~country girl: I'd give them a five out of five on communication.
GetHuman: And what about Hawaiian Airlines's ability to quickly and effectively address your problem?
~country girl: For that I would say one out of five.
GetHuman: And finally- any advice for other Hawaiian Airlines customers?
~country girl: Call them early in the day or late. Don't forget any personal or account information you might need for Hawaiian Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~country girl taken from his Hawaiian Airlines customer service problem that occurred on November 10th, 2017.