Hawaiian Airlines: The agent was not fluent in English and had an...
A Hawaiian Airlines customer review by GetHuman user GetHuman-326082 from November 4th, 2017
Background on GetHuman-326082's case
GetHuman: GetHuman-326082 - can you tell our other Hawaiian Airlines customers when your case took place?
GetHuman-326082: Yeah. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Hawaiian Airlines, and if so, how?
GetHuman: And which of these common Hawaiian Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-326082 a list of common Hawaiian Airlines problems)
GetHuman-326082: "Lost baggage" was why I was trying to call.
GetHuman-326082's review of Hawaiian Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Hawaiian Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-326082: The agent was not fluent in English and had an almost unintelligible accent. She could not help me arrange handicapped seating and had to consult a supervisor. This took a total of ** minutes with many misunderstandings. Just awful. Wish we had a viable alternative to get to the mainland from Hilo.
GetHuman: Let's quantify your experience contacting Hawaiian Airlines. On a scale of 1 to 5, how easy is it go get help on a Hawaiian Airlines problem?
GetHuman-326082: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-326082: I'd give them a five out of five on communication.
GetHuman: And what about Hawaiian Airlines's ability to quickly and effectively address your problem?
GetHuman-326082: For that I would say two out of five.
GetHuman: And finally- any advice for other Hawaiian Airlines customers?
GetHuman-326082: Call them early in the day or late. Don't forget any personal or account information you might need for Hawaiian Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-326082 taken from his Hawaiian Airlines customer service problem that occurred on November 1st, 2017.