Hayward Pool Products: Like "Froggy" I got looped through an automated...
A Hayward Pool Products customer review by GetHuman user ~Soggie from November 11th, 2017
Background on ~Soggie's case
GetHuman: ~Soggie - can you tell our other Hayward Pool Products customers when your case took place?
~Soggie: Sure. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Hayward Pool Products, and if so, how?
GetHuman: And which of these common Hayward Pool Products customer issues best describes the reason you wanted to talk to them?
(Shows ~Soggie a list of common Hayward Pool Products problems)
~Soggie: "Complaint" was why I was trying to call.
~Soggie's review of Hayward Pool Products customer service
GetHuman: So how would you sum up your experience for GetHuman's Hayward Pool Products customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Soggie: Like "Froggy" I got looped through an automated system & disconnected when I hit zero for an operator. When I called back it took me ** min to talk with someone who just referred me to someone else. Frustrating
GetHuman: Let's quantify your experience contacting Hayward Pool Products. On a scale of 1 to 5, how easy is it go get help on a Hayward Pool Products problem?
~Soggie: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Soggie: I'd give them a one out of five on communication.
GetHuman: And what about Hayward Pool Products's ability to quickly and effectively address your problem?
~Soggie: For that I would say one out of five.
GetHuman: And finally- any advice for other Hayward Pool Products customers?
~Soggie: Call them early in the day or late. Don't forget any personal or account information you might need for Hayward Pool Products to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Soggie taken from his Hayward Pool Products customer service problem that occurred on November 8th, 2017.