Hayward Pool Products: What a waste of time that was. My unit works fi...

A Hayward Pool Products customer review by GetHuman user ~Tom from November 16th, 2017

Background on ~Tom's case

GetHuman: ~Tom - can you tell our other Hayward Pool Products customers when your case took place?
~Tom: Yeah. It was evening, on November 11th.
GetHuman: Did you reach out to Hayward Pool Products, and if so, how?
~Tom: I used the 888-429-9273 number I found for on the GetHuman Hayward Pool Products customer phone number page I was on: Hayward Pool Products Customer Service Phone Number
GetHuman: And which of these common Hayward Pool Products customer issues best describes the reason you wanted to talk to them?
(Shows ~Tom a list of common Hayward Pool Products problems)
~Tom: "Warranty claim" was why I was trying to call.

~Tom's review of Hayward Pool Products customer service

GetHuman: So how would you sum up your experience for GetHuman's Hayward Pool Products customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tom: What a waste of time that was. My unit works fine and then the front kind of lifts up. I have good suction. When I told them how old the unit was (didn't really know) he told me OH! you need to take it to Leslie. No thoughts on what it might be. My parts are worn etc.......What a waste of time..........even writing this.
GetHuman: Let's quantify your experience contacting Hayward Pool Products. On a scale of 1 to 5, how easy is it go get help on a Hayward Pool Products problem?
~Tom: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tom: I'd give them a one out of five on communication.
GetHuman: And what about Hayward Pool Products's ability to quickly and effectively address your problem?
~Tom: For that I would say two out of five.
GetHuman: And finally- any advice for other Hayward Pool Products customers?
~Tom: Call them early in the day or late. Don't forget any personal or account information you might need for Hayward Pool Products to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tom taken from his Hayward Pool Products customer service problem that occurred on November 11th, 2017.

Hayward Pool Products

1.00 of 5 stars | 37 reviews

~Tom's Hayward Pool Products Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Hayward Pool Products, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Hayward Pool Products in any way.

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