HealthCare.gov: Ignorant service representative did not know wh...
A HealthCare.gov customer review by GetHuman user ~Fed-Up from November 28th, 2017
Background on ~Fed-Up's case
GetHuman: ~Fed-Up - can you tell our other HealthCare.gov customers when your case took place?
~Fed-Up: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to HealthCare.gov, and if so, how?
GetHuman: And which of these common HealthCare.gov customer issues best describes the reason you wanted to talk to them?
(Shows ~Fed-Up a list of common HealthCare.gov problems)
~Fed-Up: "Update account info" was why I was trying to call.
~Fed-Up's review of HealthCare.gov customer service
GetHuman: So how would you sum up your experience for GetHuman's HealthCare.gov customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fed-Up: Ignorant service representative did not know why my documents were not sufficient - did not know how to fix the issue nor who else I could call to find out.Only a monopoly could survive such useless service people!
GetHuman: Let's quantify your experience contacting HealthCare.gov. On a scale of 1 to 5, how easy is it go get help on a HealthCare.gov problem?
~Fed-Up: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fed-Up: I'd give them a four out of five on communication.
GetHuman: And what about HealthCare.gov's ability to quickly and effectively address your problem?
~Fed-Up: For that I would say one out of five.
GetHuman: And finally- any advice for other HealthCare.gov customers?
~Fed-Up: Call them early in the day or late. Don't forget any personal or account information you might need for HealthCare.gov to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fed-Up taken from his HealthCare.gov customer service problem that occurred on November 19th, 2017.