HealthCare.gov: my husband just spent * hours today on the phon...
A HealthCare.gov customer review by GetHuman user GetHuman-emiliabe from December 1st, 2017
Background on GetHuman-emiliabe's case
GetHuman: GetHuman-emiliabe - can you tell our other HealthCare.gov customers when your case took place?
GetHuman-emiliabe: Sure. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to HealthCare.gov, and if so, how?
GetHuman: And which of these common HealthCare.gov customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-emiliabe a list of common HealthCare.gov problems)
GetHuman-emiliabe: "Setup an account" was why I was trying to call.
GetHuman-emiliabe's review of HealthCare.gov customer service
GetHuman: So how would you sum up your experience for GetHuman's HealthCare.gov customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-emiliabe: my husband just spent * hours today on the phone--and this is the *th conversation of similar length, trying to sort out the marketplace's mistake, which resulted in a HUGE problem for us. Almost every person we have dealt with has been incompetent and each call has resulted in a different answer--but no resolution. Today a woman named Porshe started the conversation with my husband, but she obviously didn't know anything, so he asked for her supervisor, Amber. Amber was not only rude and confrontational, she proceeded to tell us that this happens to everyone!!???? Her inability to answer any question directly (and she claimed to have been doing this for ** years) and her rude, accusatory tone was NOT appreciated. The only reason why our situation got sorted out this time was because our insurance company was on a *-way call with Amber and my husband, and they took the initiative to help us get this sorted out. Our insurance company was also astounded and apologetic for Amber, the marketplace rep. Aren't we customers? I am absolutely disgusted that this the treatment that is given by a government organization. This has got to change.
GetHuman: Let's quantify your experience contacting HealthCare.gov. On a scale of 1 to 5, how easy is it go get help on a HealthCare.gov problem?
GetHuman-emiliabe: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-emiliabe: I'd give them a four out of five on communication.
GetHuman: And what about HealthCare.gov's ability to quickly and effectively address your problem?
GetHuman-emiliabe: For that I would say three out of five.
GetHuman: And finally- any advice for other HealthCare.gov customers?
GetHuman-emiliabe: Call them early in the day or late. Don't forget any personal or account information you might need for HealthCare.gov to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-emiliabe taken from his HealthCare.gov customer service problem that occurred on November 23rd, 2017.