HealthCare.gov: Here's the log from my CHAT session that you ca...
A HealthCare.gov customer review by GetHuman user ~tcgarner from November 18th, 2017
Background on ~tcgarner's case
GetHuman: ~tcgarner - can you tell our other HealthCare.gov customers when your case took place?
~tcgarner: Sure. It was evening, on November 16th.
GetHuman: Did you reach out to HealthCare.gov, and if so, how?
GetHuman: And which of these common HealthCare.gov customer issues best describes the reason you wanted to talk to them?
(Shows ~tcgarner a list of common HealthCare.gov problems)
~tcgarner: "Cancel coverage" was why I was trying to call.
~tcgarner's review of HealthCare.gov customer service
GetHuman: So how would you sum up your experience for GetHuman's HealthCare.gov customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tcgarner: Here's the log from my CHAT session that you can clck into on the HEALTHCARE.GOV*MARKETPLACE site*-----------------------------------------****:**:** am*: Thanks for contacting Health Insurance Marketplace Live Chat. Please wait while we connect you to someone who can help. ****:**:** am*: Please be patient while we're helping other people. ****:**:** am*: Welcome! You're now connected to Health Insurance Marketplace Live Chat.**Thanks for contacting us. My name is Brian. To protect your privacy, please don't provide any personal information, like Social Security Number, or any other sensitive medical or personal information. ****:**:** am*: Brian *How may I help you ? ****:**:** am*: garner *I fill in my username & password and it returns the same login screen with the entries I made removed and no errors, I've done it repeatedly, weeks ago it was working. Over the past * days it has done this over and over again, always the same behavior ****:**:** am*: Brian *We apologize fo
GetHuman: Let's quantify your experience contacting HealthCare.gov. On a scale of 1 to 5, how easy is it go get help on a HealthCare.gov problem?
~tcgarner: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tcgarner: I'd give them a two out of five on communication.
GetHuman: And what about HealthCare.gov's ability to quickly and effectively address your problem?
~tcgarner: For that I would say one out of five.
GetHuman: And finally- any advice for other HealthCare.gov customers?
~tcgarner: Call them early in the day or late. Don't forget any personal or account information you might need for HealthCare.gov to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tcgarner taken from his HealthCare.gov customer service problem that occurred on November 16th, 2017.