HealthCare.gov: Last year something went wrong with my healthca...
A HealthCare.gov customer review by GetHuman user ~Kelley from November 25th, 2017
Background on ~Kelley's case
GetHuman: ~Kelley - can you tell our other HealthCare.gov customers when your case took place?
~Kelley: Sure. It was evening, on November 17th.
GetHuman: Did you reach out to HealthCare.gov, and if so, how?
GetHuman: And which of these common HealthCare.gov customer issues best describes the reason you wanted to talk to them?
(Shows ~Kelley a list of common HealthCare.gov problems)
~Kelley: "Cancel coverage" was why I was trying to call.
~Kelley's review of HealthCare.gov customer service
GetHuman: So how would you sum up your experience for GetHuman's HealthCare.gov customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kelley: Last year something went wrong with my healthcare.gov account that no one could fix. This year, again, there is website trouble - but this time there is only one way to get help, through the phone. Only no one answers and eventually the call disconnects. Another year without health insurance I guess.
GetHuman: Let's quantify your experience contacting HealthCare.gov. On a scale of 1 to 5, how easy is it go get help on a HealthCare.gov problem?
~Kelley: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kelley: I'd give them a two out of five on communication.
GetHuman: And what about HealthCare.gov's ability to quickly and effectively address your problem?
~Kelley: For that I would say three out of five.
GetHuman: And finally- any advice for other HealthCare.gov customers?
~Kelley: Call them early in the day or late. Don't forget any personal or account information you might need for HealthCare.gov to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kelley taken from his HealthCare.gov customer service problem that occurred on November 17th, 2017.