Healthcare Marketplace (Healthcare.gov): Incorrect ****a

A Healthcare Marketplace (Healthcare.gov) customer review by GetHuman user GetHuman3770 from December 1st, 2017

Background on GetHuman3770's case

GetHuman: GetHuman3770 - can you tell our other Healthcare Marketplace (Healthcare.gov) customers when your case took place?
GetHuman3770: Sure. It was afternoon, on November 27th.
GetHuman: Did you reach out to Healthcare Marketplace (Healthcare.gov), and if so, how?
GetHuman3770: I used the 800-318-2596 number I found for on the GetHuman Healthcare Marketplace (Healthcare.gov) customer phone number page I was on: Healthcare Marketplace (Healthcare.gov) Customer Service Phone Number
GetHuman: And which of these common Healthcare Marketplace (Healthcare.gov) customer issues best describes the reason you wanted to talk to them?
Shows GetHuman3770 a list of common Healthcare Marketplace (Healthcare.gov) problems
GetHuman3770: "Apply for coverage" was why I was trying to call.

GetHuman3770's review of Healthcare Marketplace (Healthcare.gov) customer service

GetHuman: So how would you sum up your experience for GetHuman's Healthcare Marketplace (Healthcare.gov) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman3770: Incorrect ****a
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman3770: Contacted marketplace repeatedly, on for hours. Just want a corrected ****a. Every rep gives me a different answer. Who can I complain to? Rude response from customer service reps
GetHuman: Let's quantify your experience contacting Healthcare Marketplace (Healthcare.gov). On a scale of 1 to 5, how easy is it go get help on a Healthcare Marketplace (Healthcare.gov) problem?
GetHuman3770: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman3770: I'd give them a one out of five on communication.
GetHuman: And what about Healthcare Marketplace (Healthcare.gov)'s ability to quickly and effectively address your problem?
GetHuman3770: For that I would say three out of five.
GetHuman: And finally- any advice for other Healthcare Marketplace (Healthcare.gov) customers?
GetHuman3770: Call them early in the day or late. Don't forget any personal or account information you might need for Healthcare Marketplace (Healthcare.gov) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman3770 taken from his Healthcare Marketplace (Healthcare.gov) customer service problem that occurred on November 27th, 2017.

Healthcare Marketplace (Healthcare.gov)

1.35 of 5 stars | 143 reviews
Healthcare Marketplace (Healthcare.gov) ReviewsHealthcare Marketplace (Healthcare.gov)'s Phone NumberAll Healthcare Marketplace (Healthcare.gov) contact infoGeneral Healthcare Marketplace (Healthcare.gov) customer service info
GetHuman3770's Healthcare Marketplace (Healthcare.gov) Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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