Hearst Magazines: asked why they don't have phone* on their websi...
A Hearst Magazines customer review by GetHuman user ~Karen from November 26th, 2017
Background on ~Karen's case
GetHuman: ~Karen - can you tell our other Hearst Magazines customers when your case took place?
~Karen: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to Hearst Magazines, and if so, how?
GetHuman: And which of these common Hearst Magazines customer issues best describes the reason you wanted to talk to them?
(Shows ~Karen a list of common Hearst Magazines problems)
~Karen: "Cancel Account" was why I was trying to call.
~Karen's review of Hearst Magazines customer service
GetHuman: So how would you sum up your experience for GetHuman's Hearst Magazines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Karen: asked why they don't have phone* on their website. Said, "more and more things are handled on internet". I said that is great but if you are a customer that needs to call they should provide their *. Asked if she was going to relay this information and she said no way to do that. Asked if she could tell her boss she said you can send an email on the website. VERY BAD CUSTOMER SERVICE
GetHuman: Let's quantify your experience contacting Hearst Magazines. On a scale of 1 to 5, how easy is it go get help on a Hearst Magazines problem?
~Karen: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Karen: I'd give them a five out of five on communication.
GetHuman: And what about Hearst Magazines's ability to quickly and effectively address your problem?
~Karen: For that I would say five out of five.
GetHuman: And finally- any advice for other Hearst Magazines customers?
~Karen: Call them early in the day or late. Don't forget any personal or account information you might need for Hearst Magazines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Karen taken from his Hearst Magazines customer service problem that occurred on November 18th, 2017.