Heartland America: After trying to reach a customer service rep. v...
A Heartland America customer review by GetHuman user ~neuromonkey from November 21st, 2017
Background on ~neuromonkey's case
GetHuman: ~neuromonkey - can you tell our other Heartland America customers when your case took place?
~neuromonkey: Yes I can. It was evening, on November 13th.
GetHuman: Did you reach out to Heartland America, and if so, how?
GetHuman: And which of these common Heartland America customer issues best describes the reason you wanted to talk to them?
(Shows ~neuromonkey a list of common Heartland America problems)
~neuromonkey: "Returns" was why I was trying to call.
~neuromonkey's review of Heartland America customer service
GetHuman: So how would you sum up your experience for GetHuman's Heartland America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~neuromonkey: After trying to reach a customer service rep. via their main number, I finally called and picked sales. That took *** mins. He was polite, and suggested I try the customer service menu. I explained that that didn't work--it says "there are no current orders for your account," and dumps me back to the menu system. The sales rep. gave me this phone number (***-***-****) which I then called. It rang for *:**, and then disconnected.**This company is shady, their methods are sketchy, and they don't care how much trash (real paper spam) they put into the world, selling garbage to the elderly and naive.**I finally got through to a sales rep who said that she'd have us removed from their mailing list. She said that we might receive "one or two more" catalogs. I told her we didn't want them. Didn't matter. Maybe that'll work.
GetHuman: Let's quantify your experience contacting Heartland America. On a scale of 1 to 5, how easy is it go get help on a Heartland America problem?
~neuromonkey: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~neuromonkey: I'd give them a three out of five on communication.
GetHuman: And what about Heartland America's ability to quickly and effectively address your problem?
~neuromonkey: For that I would say two out of five.
GetHuman: And finally- any advice for other Heartland America customers?
~neuromonkey: Call them early in the day or late. Don't forget any personal or account information you might need for Heartland America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~neuromonkey taken from his Heartland America customer service problem that occurred on November 13th, 2017.