Heartland America: I paid for a product, it is broken, paid for se...
A Heartland America customer review by GetHuman user ~spencer from November 24th, 2017
Background on ~spencer's case
GetHuman: ~spencer - can you tell our other Heartland America customers when your case took place?
~spencer: Yes. It was morning, on November 22nd.
GetHuman: Did you reach out to Heartland America, and if so, how?
GetHuman: And which of these common Heartland America customer issues best describes the reason you wanted to talk to them?
(Shows ~spencer a list of common Heartland America problems)
~spencer: "Make a purchase" was why I was trying to call.
~spencer's review of Heartland America customer service
GetHuman: So how would you sum up your experience for GetHuman's Heartland America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~spencer: I paid for a product, it is broken, paid for service contract, item no longer available for switch, item too expensive to ship back, etc
GetHuman: Let's quantify your experience contacting Heartland America. On a scale of 1 to 5, how easy is it go get help on a Heartland America problem?
~spencer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~spencer: I'd give them a one out of five on communication.
GetHuman: And what about Heartland America's ability to quickly and effectively address your problem?
~spencer: For that I would say one out of five.
GetHuman: And finally- any advice for other Heartland America customers?
~spencer: Call them early in the day or late. Don't forget any personal or account information you might need for Heartland America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~spencer taken from his Heartland America customer service problem that occurred on November 22nd, 2017.