Hertz - Customer Support: Arrived in the night at Newark Airport. We got...
A Hertz - Customer Support customer review by GetHuman user ~B.K. from November 21st, 2017
Background on ~B.K.'s case
GetHuman: ~B.K. - can you tell our other Hertz - Customer Support customers when your case took place?
~B.K.: Yes I can. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Hertz - Customer Support, and if so, how?
GetHuman: And which of these common Hertz - Customer Support customer issues best describes the reason you wanted to talk to them?
(Shows ~B.K. a list of common Hertz - Customer Support problems)
~B.K.: "Complaint" was why I was trying to call.
~B.K.'s review of Hertz - Customer Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Hertz - Customer Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~B.K.: Arrived in the night at Newark Airport. We got no hint on how to use the toll E-Z-Pass device. No one told us that opening the case just once meant they charge you $ *,** EVERY DAY of the rent - no matter if you use toll roads or not. **Also the car was not really clean inside: touchscreen was full of fingerprints from previous users, chrome parts looked filthy of fingerprints and dirt.
GetHuman: Let's quantify your experience contacting Hertz - Customer Support. On a scale of 1 to 5, how easy is it go get help on a Hertz - Customer Support problem?
~B.K.: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~B.K.: I'd give them a one out of five on communication.
GetHuman: And what about Hertz - Customer Support's ability to quickly and effectively address your problem?
~B.K.: For that I would say three out of five.
GetHuman: And finally- any advice for other Hertz - Customer Support customers?
~B.K.: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hertz - Customer Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~B.K. taken from his Hertz - Customer Support customer service problem that occurred on November 15th, 2017.