Hertz - Customer Support: original c.s. agent booked wrong car for me. n...
A Hertz - Customer Support customer review by GetHuman user ~anonymous from November 22nd, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Hertz - Customer Support customers when your case took place?
~anonymous: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to Hertz - Customer Support, and if so, how?
GetHuman: And which of these common Hertz - Customer Support customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Hertz - Customer Support problems)
~anonymous: "Make a booking" was why I was trying to call.
~anonymous's review of Hertz - Customer Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Hertz - Customer Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: original c.s. agent booked wrong car for me. now * calls back to them and no one to respond to this error. no one taking ownership. never using hertz again.
GetHuman: Let's quantify your experience contacting Hertz - Customer Support. On a scale of 1 to 5, how easy is it go get help on a Hertz - Customer Support problem?
~anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Hertz - Customer Support's ability to quickly and effectively address your problem?
~anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Hertz - Customer Support customers?
~anonymous: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hertz - Customer Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Hertz - Customer Support customer service problem that occurred on November 15th, 2017.