Hertz - Customer Support: At the prompt, I did as instructed herein and s...
A Hertz - Customer Support customer review by GetHuman user GetHuman-17860 from November 16th, 2017
Background on GetHuman-17860's case
GetHuman: GetHuman-17860 - can you tell our other Hertz - Customer Support customers when your case took place?
GetHuman-17860: Yes I can. It was afternoon, on November 14th.
GetHuman: Did you reach out to Hertz - Customer Support, and if so, how?
GetHuman: And which of these common Hertz - Customer Support customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-17860 a list of common Hertz - Customer Support problems)
GetHuman-17860: "Complaint" was why I was trying to call.
GetHuman-17860's review of Hertz - Customer Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Hertz - Customer Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-17860: At the prompt, I did as instructed herein and selected "*", which said Hertz was closed due to being after bsn hours (it's **pm Pacific now). So I pressed "*" and there was no noise at all. I then hit "*" about ** seconds later just to see what would happen, and the system hung up on me.
GetHuman: Let's quantify your experience contacting Hertz - Customer Support. On a scale of 1 to 5, how easy is it go get help on a Hertz - Customer Support problem?
GetHuman-17860: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-17860: I'd give them a one out of five on communication.
GetHuman: And what about Hertz - Customer Support's ability to quickly and effectively address your problem?
GetHuman-17860: For that I would say five out of five.
GetHuman: And finally- any advice for other Hertz - Customer Support customers?
GetHuman-17860: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hertz - Customer Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-17860 taken from his Hertz - Customer Support customer service problem that occurred on November 14th, 2017.