Hertz - Customer Support: I absolutely did not want to upgrade.*I have ne...
A Hertz - Customer Support customer review by GetHuman user ~Dongsic from November 25th, 2017
Background on ~Dongsic's case
GetHuman: ~Dongsic - can you tell our other Hertz - Customer Support customers when your case took place?
~Dongsic: Yup. It was late at night, on November 20th.
GetHuman: Did you reach out to Hertz - Customer Support, and if so, how?
GetHuman: And which of these common Hertz - Customer Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Dongsic a list of common Hertz - Customer Support problems)
~Dongsic: "Change booking" was why I was trying to call.
~Dongsic's review of Hertz - Customer Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Hertz - Customer Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dongsic: I absolutely did not want to upgrade.*I have never agreed to upgrade.*And, I said that he wants to rent reserved.**If you were booking a *Toyota Corolla*.*But *chevrolet cruze* would rent to more than twice the amount of the upgrade?*It's such a crazy thing to do.***Toyota Camry* was trying to rent in the amount of four times.*I had found it.*And he will attempt to re-rent the amount of twice the *chevrolet cruze*?
GetHuman: Let's quantify your experience contacting Hertz - Customer Support. On a scale of 1 to 5, how easy is it go get help on a Hertz - Customer Support problem?
~Dongsic: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dongsic: I'd give them a one out of five on communication.
GetHuman: And what about Hertz - Customer Support's ability to quickly and effectively address your problem?
~Dongsic: For that I would say five out of five.
GetHuman: And finally- any advice for other Hertz - Customer Support customers?
~Dongsic: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hertz - Customer Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dongsic taken from his Hertz - Customer Support customer service problem that occurred on November 20th, 2017.