Hertz - Customer Support: I was inquiring about an additional charge on m...
A Hertz - Customer Support customer review by GetHuman user ~Helen M.Traugott from November 19th, 2017
Background on ~Helen M.Traugott's case
GetHuman: ~Helen M.Traugott - can you tell our other Hertz - Customer Support customers when your case took place?
~Helen M.Traugott: Yeah. It was afternoon, on November 11th.
GetHuman: Did you reach out to Hertz - Customer Support, and if so, how?
GetHuman: And which of these common Hertz - Customer Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Helen M.Traugott a list of common Hertz - Customer Support problems)
~Helen M.Traugott: "Missing item" was why I was trying to call.
~Helen M.Traugott's review of Hertz - Customer Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Hertz - Customer Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Helen M.Traugott: I was inquiring about an additional charge on my USAA visa card from Hertz.I rented a car from Hertz in St Maarten VI.and found a charge on my credit card for $***,** and $***.**.the later was for my rental fee but there was no explaination for the former,and so far no one has been able to explain yhat charge to me!! Sincerely ,Helen M.Traugott e mail *****@***.com
GetHuman: Let's quantify your experience contacting Hertz - Customer Support. On a scale of 1 to 5, how easy is it go get help on a Hertz - Customer Support problem?
~Helen M.Traugott: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Helen M.Traugott: I'd give them a one out of five on communication.
GetHuman: And what about Hertz - Customer Support's ability to quickly and effectively address your problem?
~Helen M.Traugott: For that I would say three out of five.
GetHuman: And finally- any advice for other Hertz - Customer Support customers?
~Helen M.Traugott: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hertz - Customer Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Helen M.Traugott taken from his Hertz - Customer Support customer service problem that occurred on November 11th, 2017.