Hertz - Customer Support: We recently hired a car and took out super cove...
A Hertz - Customer Support customer review by GetHuman user ~Mags from November 22nd, 2017
Background on ~Mags's case
GetHuman: ~Mags - can you tell our other Hertz - Customer Support customers when your case took place?
~Mags: Sure. It was late at night, on November 15th.
GetHuman: Did you reach out to Hertz - Customer Support, and if so, how?
GetHuman: And which of these common Hertz - Customer Support customer issues best describes the reason you wanted to talk to them?
(Shows ~Mags a list of common Hertz - Customer Support problems)
~Mags: "Insurance claim" was why I was trying to call.
~Mags's review of Hertz - Customer Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Hertz - Customer Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mags: We recently hired a car and took out super cover and on leaving Montpellier airport we were told that is all we would pay. We filled the car with petrol (** euros) We have now been charged for petrol and service charges which we do not owe. Somebody should have checked the car befor we left. We do have * reciept. cusomer services were not helpfull in resoling this issue so where do we go from here? for such a reputable company it is very shoddy treatment of clients.
GetHuman: Let's quantify your experience contacting Hertz - Customer Support. On a scale of 1 to 5, how easy is it go get help on a Hertz - Customer Support problem?
~Mags: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mags: I'd give them a five out of five on communication.
GetHuman: And what about Hertz - Customer Support's ability to quickly and effectively address your problem?
~Mags: For that I would say two out of five.
GetHuman: And finally- any advice for other Hertz - Customer Support customers?
~Mags: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hertz - Customer Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mags taken from his Hertz - Customer Support customer service problem that occurred on November 15th, 2017.