Issue with Hertz
A Hertz customer review by GetHuman user GetHuman-bmblauve from December 3rd, 2017
Background on GetHuman-bmblauve's case
GetHuman: GetHuman-bmblauve - can you tell our other Hertz customers when your case took place?
GetHuman-bmblauve: Yeah. It was morning, on November 25th.
GetHuman: Did you reach out to Hertz, and if so, how?
GetHuman: And which of these common Hertz customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-bmblauve a list of common Hertz problems)
GetHuman-bmblauve: "Make a booking" was why I was trying to call.
GetHuman-bmblauve's review of Hertz customer service
GetHuman: So how would you sum up your experience for GetHuman's Hertz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-bmblauve: Issue with Hertz
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-bmblauve: I recently rented a car from Hertz for * days to go see my father for Father's day while in Florida my father took ill and passed away this made me have to extend my rental time I called the Hertz agent and he said no problem I will give you the same daily rate which was $** he also said he would wave airport drop-off charges my bill for ** days should have been *** to $*** or so I received a bill from Hertz for $*** I have called many times and they refused to help me thanks for nothing
GetHuman: Let's quantify your experience contacting Hertz. On a scale of 1 to 5, how easy is it go get help on a Hertz problem?
GetHuman-bmblauve: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-bmblauve: I'd give them a two out of five on communication.
GetHuman: And what about Hertz's ability to quickly and effectively address your problem?
GetHuman-bmblauve: For that I would say five out of five.
GetHuman: And finally- any advice for other Hertz customers?
GetHuman-bmblauve: Call them early in the day or late. Don't forget any personal or account information you might need for Hertz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-bmblauve taken from his Hertz customer service problem that occurred on November 25th, 2017.