Hertz: Wanted to use gold points for * day weekend. Bo...
A Hertz customer review by GetHuman user ~Devo from November 22nd, 2017
Background on ~Devo's case
GetHuman: ~Devo - can you tell our other Hertz customers when your case took place?
~Devo: Yeah. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Hertz, and if so, how?
GetHuman: And which of these common Hertz customer issues best describes the reason you wanted to talk to them?
(Shows ~Devo a list of common Hertz problems)
~Devo: "Overcharge/Strange charge" was why I was trying to call.
~Devo's review of Hertz customer service
GetHuman: So how would you sum up your experience for GetHuman's Hertz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Devo: Wanted to use gold points for * day weekend. Bought extra points to round it up to ****. ( that used to get a free week now only * days ). Rep had trouble doing the Friday-Tuesday could only get computer to do Thursday to Monday. She said she would have IT guys fix it in a few hours. Reservation was made for * weeks prior to actual requested date by mistake. So now, no car and no points. * hours on phone I'm out $*** and now I find out car they were going to give me for my $*,*** worth of points had **k miles and was two years old. If I want a fresh one, same model, I have to pay $*** per day!!!
GetHuman: Let's quantify your experience contacting Hertz. On a scale of 1 to 5, how easy is it go get help on a Hertz problem?
~Devo: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Devo: I'd give them a four out of five on communication.
GetHuman: And what about Hertz's ability to quickly and effectively address your problem?
~Devo: For that I would say five out of five.
GetHuman: And finally- any advice for other Hertz customers?
~Devo: Call them early in the day or late. Don't forget any personal or account information you might need for Hertz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Devo taken from his Hertz customer service problem that occurred on November 13th, 2017.