Hertz: I want to express my disappointment of customer...
A Hertz customer review by GetHuman user GetHuman-mromero from December 5th, 2017
Background on GetHuman-mromero's case
GetHuman: GetHuman-mromero - can you tell our other Hertz customers when your case took place?
GetHuman-mromero: Yeah. It was morning, on December 3rd.
GetHuman: Did you reach out to Hertz, and if so, how?
GetHuman: And which of these common Hertz customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mromero a list of common Hertz problems)
GetHuman-mromero: "Problem With a Rental" was why I was trying to call.
GetHuman-mromero's review of Hertz customer service
GetHuman: So how would you sum up your experience for GetHuman's Hertz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mromero: I want to express my disappointment of customer service received over the phone.
GetHuman: Can you tell the rest of us a bit more from what happened on 12/03/17?
GetHuman-mromero: I just said it...extremely bad customer service over the phone
GetHuman: Let's quantify your experience contacting Hertz. On a scale of 1 to 5, how easy is it go get help on a Hertz problem?
GetHuman-mromero: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mromero: I'd give them a four out of five on communication.
GetHuman: And what about Hertz's ability to quickly and effectively address your problem?
GetHuman-mromero: For that I would say five out of five.
GetHuman: And finally- any advice for other Hertz customers?
GetHuman-mromero: Call them early in the day or late. Don't forget any personal or account information you might need for Hertz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mromero taken from his Hertz customer service problem that occurred on December 3rd, 2017.