Ben trying to reach someone at Hertz desk in Or...

A Hertz customer review by GetHuman user ~George Pedrick from November 27th, 2017

Background on ~George Pedrick's case

GetHuman: ~George Pedrick - can you tell our other Hertz customers when your case took place?
~George Pedrick: Yes I can. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Hertz, and if so, how?
~George Pedrick: I used the 800-654-3131 number I found for on the GetHuman Hertz customer phone number page I was on: Hertz Customer Service Phone Number
GetHuman: And which of these common Hertz customer issues best describes the reason you wanted to talk to them?
(Shows ~George Pedrick a list of common Hertz problems)
~George Pedrick: "Loyalty program" was why I was trying to call.

~George Pedrick's review of Hertz customer service

GetHuman: So how would you sum up your experience for GetHuman's Hertz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~George Pedrick: Ben trying to reach someone at Hertz desk in Orlando airport for the past * days. Left many*many messages but as of now, no one has returned my calls, Can anyone from Orlando a*p call me ? ***-***-****
GetHuman: Let's quantify your experience contacting Hertz. On a scale of 1 to 5, how easy is it go get help on a Hertz problem?
~George Pedrick: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~George Pedrick: I'd give them a four out of five on communication.
GetHuman: And what about Hertz's ability to quickly and effectively address your problem?
~George Pedrick: For that I would say five out of five.
GetHuman: And finally- any advice for other Hertz customers?
~George Pedrick: Call them early in the day or late. Don't forget any personal or account information you might need for Hertz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~George Pedrick taken from his Hertz customer service problem that occurred on November 23rd, 2017.


2.08 of 5 stars | 87 reviews

~George Pedrick's Hertz Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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