Hertz: We rented and prepaid for a VW Polo diesel car...
A Hertz customer review by GetHuman user ~horrified customer from November 11th, 2017
Background on ~horrified customer's case
GetHuman: ~horrified customer - can you tell our other Hertz customers when your case took place?
~horrified customer: Yes. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Hertz, and if so, how?
GetHuman: And which of these common Hertz customer issues best describes the reason you wanted to talk to them?
(Shows ~horrified customer a list of common Hertz problems)
~horrified customer: "Loyalty program" was why I was trying to call.
~horrified customer's review of Hertz customer service
GetHuman: So how would you sum up your experience for GetHuman's Hertz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~horrified customer: We rented and prepaid for a VW Polo diesel car to be rented in Munich Germany ..*this is the most horrendous car rental experience I have EVER EXPERIENCED IN MY LIFE...(AND I USED TO WORK FOR STATE FARM AND DEALT WITH RENTALS ALL THE TIME)...THEY ARE TRYING TO CHARGE ME A $*,*** CHARGE ON MY GOLD CARD CREDIT CARD FOR A SUPPOSED SCRATCH...NOT DENT...OR SCRAPE...BUT A SCRATCH ON a rental car that had been OBVIOUSLY TOUCHED UP BEFORE I RENTED THE CAR..there was a touch up paint on this tiny scratch ..no dent...no primer at all even showing....they claim to have checked out the car..but did not have the car ...a diesel at all ...nor any of the paperwork at the correct rental point when we got there...they instead made us wait for almost an hour before they could even get a car for us...and DID NOT EVEN CHECK IT OUT AT ALL...THEY GAVE US A STUPID FORD FIESTA...REGULAR GAS... that cost us a fortune in litres extra and did not perform..they had not even filled the windshield washer fluid or
GetHuman: Let's quantify your experience contacting Hertz. On a scale of 1 to 5, how easy is it go get help on a Hertz problem?
~horrified customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~horrified customer: I'd give them a four out of five on communication.
GetHuman: And what about Hertz's ability to quickly and effectively address your problem?
~horrified customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Hertz customers?
~horrified customer: Call them early in the day or late. Don't forget any personal or account information you might need for Hertz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~horrified customer taken from his Hertz customer service problem that occurred on November 6th, 2017.