Hertz: I booked a car for pick up from the Fayettevill...
A Hertz customer review by GetHuman user ~smithqqq from November 19th, 2017
Background on ~smithqqq's case
GetHuman: ~smithqqq - can you tell our other Hertz customers when your case took place?
~smithqqq: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to Hertz, and if so, how?
GetHuman: And which of these common Hertz customer issues best describes the reason you wanted to talk to them?
(Shows ~smithqqq a list of common Hertz problems)
~smithqqq: "Make a booking" was why I was trying to call.
~smithqqq's review of Hertz customer service
GetHuman: So how would you sum up your experience for GetHuman's Hertz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~smithqqq: I booked a car for pick up from the Fayetteville NC airport for **am come **** they still didn't have a car for me. The woman behind the counter treated it like these things happen and it's not a big deal that I am waiting. I eventually left, from reading other complaints I am sure they are still going to charge me... I can't wait for that.
GetHuman: Let's quantify your experience contacting Hertz. On a scale of 1 to 5, how easy is it go get help on a Hertz problem?
~smithqqq: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~smithqqq: I'd give them a four out of five on communication.
GetHuman: And what about Hertz's ability to quickly and effectively address your problem?
~smithqqq: For that I would say three out of five.
GetHuman: And finally- any advice for other Hertz customers?
~smithqqq: Call them early in the day or late. Don't forget any personal or account information you might need for Hertz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~smithqqq taken from his Hertz customer service problem that occurred on November 13th, 2017.