Hertz: First call wait time - ** minutes. Then transfe...
A Hertz customer review by GetHuman user ~yojace from November 19th, 2017
Background on ~yojace's case
GetHuman: ~yojace - can you tell our other Hertz customers when your case took place?
~yojace: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to Hertz, and if so, how?
GetHuman: And which of these common Hertz customer issues best describes the reason you wanted to talk to them?
(Shows ~yojace a list of common Hertz problems)
~yojace: "Find a Reservation" was why I was trying to call.
~yojace's review of Hertz customer service
GetHuman: So how would you sum up your experience for GetHuman's Hertz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~yojace: First call wait time - ** minutes. Then transferred to local office where I picked up the car. Only voicemail available. Left message as instructed with phone*, rental record* and email address. Twice. Third time their mailbox was full. * hours later I still have not gotten a call or email back.
GetHuman: Let's quantify your experience contacting Hertz. On a scale of 1 to 5, how easy is it go get help on a Hertz problem?
~yojace: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~yojace: I'd give them a two out of five on communication.
GetHuman: And what about Hertz's ability to quickly and effectively address your problem?
~yojace: For that I would say three out of five.
GetHuman: And finally- any advice for other Hertz customers?
~yojace: Call them early in the day or late. Don't forget any personal or account information you might need for Hertz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~yojace taken from his Hertz customer service problem that occurred on November 15th, 2017.