Hilton HHonors: The customer service at Hilton Honors is except...
A Hilton HHonors customer review by GetHuman user ~PhD from November 27th, 2017
Background on ~PhD's case
GetHuman: ~PhD - can you tell our other Hilton HHonors customers when your case took place?
~PhD: Yes I can. It was morning, on November 22nd.
GetHuman: Did you reach out to Hilton HHonors, and if so, how?
GetHuman: And which of these common Hilton HHonors customer issues best describes the reason you wanted to talk to them?
(Shows ~PhD a list of common Hilton HHonors problems)
~PhD: "Overcharge/Strange charge" was why I was trying to call.
~PhD's review of Hilton HHonors customer service
GetHuman: So how would you sum up your experience for GetHuman's Hilton HHonors customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PhD: The customer service at Hilton Honors is exceptionally poor. Raised an issue on April *, **** and to date (April **, ****) with four telephone calls and six emails, there is no resolution nor response. Incompetence personified.
GetHuman: Let's quantify your experience contacting Hilton HHonors. On a scale of 1 to 5, how easy is it go get help on a Hilton HHonors problem?
~PhD: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PhD: I'd give them a one out of five on communication.
GetHuman: And what about Hilton HHonors's ability to quickly and effectively address your problem?
~PhD: For that I would say two out of five.
GetHuman: And finally- any advice for other Hilton HHonors customers?
~PhD: Call them early in the day or late. Don't forget any personal or account information you might need for Hilton HHonors to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PhD taken from his Hilton HHonors customer service problem that occurred on November 22nd, 2017.