Hilton Hotels: The perosn I spoke with did not understand my q...
A Hilton Hotels customer review by GetHuman user ~Annoyed from November 19th, 2017
Background on ~Annoyed's case
GetHuman: ~Annoyed - can you tell our other Hilton Hotels customers when your case took place?
~Annoyed: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to Hilton Hotels, and if so, how?
GetHuman: And which of these common Hilton Hotels customer issues best describes the reason you wanted to talk to them?
(Shows ~Annoyed a list of common Hilton Hotels problems)
~Annoyed: "Cancel booking" was why I was trying to call.
~Annoyed's review of Hilton Hotels customer service
GetHuman: So how would you sum up your experience for GetHuman's Hilton Hotels customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Annoyed: The perosn I spoke with did not understand my question (she tried) but it is very clear she did not understand. It was a waste of time.
GetHuman: Let's quantify your experience contacting Hilton Hotels. On a scale of 1 to 5, how easy is it go get help on a Hilton Hotels problem?
~Annoyed: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Annoyed: I'd give them a one out of five on communication.
GetHuman: And what about Hilton Hotels's ability to quickly and effectively address your problem?
~Annoyed: For that I would say one out of five.
GetHuman: And finally- any advice for other Hilton Hotels customers?
~Annoyed: Call them early in the day or late. Don't forget any personal or account information you might need for Hilton Hotels to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Annoyed taken from his Hilton Hotels customer service problem that occurred on November 16th, 2017.
Hilton Hotels
2.33 of 5 stars | 2 reviews
~Annoyed's Hilton Hotels Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Hilton Hotels, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Hilton Hotels in any way.