Hilton Hotels: Tried to reach on ***********, busy from last...
A Hilton Hotels customer review by GetHuman user ~Chandra shekar G from November 21st, 2017
Background on ~Chandra shekar G's case
GetHuman: ~Chandra shekar G - can you tell our other Hilton Hotels customers when your case took place?
~Chandra shekar G: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Hilton Hotels, and if so, how?
GetHuman: And which of these common Hilton Hotels customer issues best describes the reason you wanted to talk to them?
(Shows ~Chandra shekar G a list of common Hilton Hotels problems)
~Chandra shekar G: "Make a booking" was why I was trying to call.
~Chandra shekar G's review of Hilton Hotels customer service
GetHuman: So how would you sum up your experience for GetHuman's Hilton Hotels customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chandra shekar G: Tried to reach on ***********, busy from last ** mins, for corporates they email reservation should accept.*Not happy with the response.*Directly at the hotel we can only check availability for group bookings of ** bedrooms or more. For individual bookings please log on to our website www.hilton.com*glasgow or alternatively telephone **** *** **** and press option for reservations. HILTON GLASGOW
GetHuman: Let's quantify your experience contacting Hilton Hotels. On a scale of 1 to 5, how easy is it go get help on a Hilton Hotels problem?
~Chandra shekar G: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chandra shekar G: I'd give them a five out of five on communication.
GetHuman: And what about Hilton Hotels's ability to quickly and effectively address your problem?
~Chandra shekar G: For that I would say four out of five.
GetHuman: And finally- any advice for other Hilton Hotels customers?
~Chandra shekar G: Call them early in the day or late. Don't forget any personal or account information you might need for Hilton Hotels to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chandra shekar G taken from his Hilton Hotels customer service problem that occurred on November 18th, 2017.
Hilton Hotels
2.33 of 5 stars | 2 reviews
~Chandra shekar G's Hilton Hotels Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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