HobbyTron: Have a NON WORKING RC Helicopter that came out...
A HobbyTron customer review by GetHuman user ~PISSEDCONSUMER from November 26th, 2017
Background on ~PISSEDCONSUMER's case
GetHuman: ~PISSEDCONSUMER - can you tell our other HobbyTron customers when your case took place?
~PISSEDCONSUMER: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to HobbyTron, and if so, how?
GetHuman: And which of these common HobbyTron customer issues best describes the reason you wanted to talk to them?
(Shows ~PISSEDCONSUMER a list of common HobbyTron problems)
~PISSEDCONSUMER: "Track order" was why I was trying to contact.
~PISSEDCONSUMER's review of HobbyTron customer service
GetHuman: So how would you sum up your experience for GetHuman's HobbyTron customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PISSEDCONSUMER: Have a NON WORKING RC Helicopter that came out DEAD from the factory. Never charged. It was a gift. CUST SVCE kept wanting an order number before they would warranty the product. HELLO!! It was a gift purchased from a TigerDirect store with cash. They are so full of ****! NEVER BUY HOBBYTRON PRODUCTS - they are ripping everyone off.
GetHuman: Let's quantify your experience contacting HobbyTron. On a scale of 1 to 5, how easy is it go get help on a HobbyTron problem?
~PISSEDCONSUMER: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PISSEDCONSUMER: I'd give them a one out of five on communication.
GetHuman: And what about HobbyTron's ability to quickly and effectively address your problem?
~PISSEDCONSUMER: For that I would say three out of five.
GetHuman: And finally- any advice for other HobbyTron customers?
~PISSEDCONSUMER: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for HobbyTron to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PISSEDCONSUMER taken from his HobbyTron customer service problem that occurred on November 18th, 2017.