Holland America Cruise Line: Called twice already and the people that answer...
A Holland America Cruise Line customer review by GetHuman user GetHuman-78838 from November 15th, 2017
Background on GetHuman-78838's case
GetHuman: GetHuman-78838 - can you tell our other Holland America Cruise Line customers when your case took place?
GetHuman-78838: Yup. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Holland America Cruise Line, and if so, how?
GetHuman: And which of these common Holland America Cruise Line customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-78838 a list of common Holland America Cruise Line problems)
GetHuman-78838: "Missing item" was why I was trying to call.
GetHuman-78838's review of Holland America Cruise Line customer service
GetHuman: So how would you sum up your experience for GetHuman's Holland America Cruise Line customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-78838: Called twice already and the people that answer the phone seem aggravated before I even ask my question. They were not happy ladies at all, you could hear it in their voice. Holland America wake up and get people that really want to work and like what they do......That is my suggestion.
GetHuman: Let's quantify your experience contacting Holland America Cruise Line. On a scale of 1 to 5, how easy is it go get help on a Holland America Cruise Line problem?
GetHuman-78838: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-78838: I'd give them a three out of five on communication.
GetHuman: And what about Holland America Cruise Line's ability to quickly and effectively address your problem?
GetHuman-78838: For that I would say four out of five.
GetHuman: And finally- any advice for other Holland America Cruise Line customers?
GetHuman-78838: Call them early in the day or late. Don't forget any personal or account information you might need for Holland America Cruise Line to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-78838 taken from his Holland America Cruise Line customer service problem that occurred on November 8th, 2017.