Home Away Vacation Rentals: absolutely horrible customer service! My listin...
A Home Away Vacation Rentals customer review by GetHuman user ~riverretreat from November 10th, 2017
Background on ~riverretreat's case
GetHuman: ~riverretreat - can you tell our other Home Away Vacation Rentals customers when your case took place?
~riverretreat: Yup. It was morning, on November 3rd.
GetHuman: Did you reach out to Home Away Vacation Rentals, and if so, how?
GetHuman: And which of these common Home Away Vacation Rentals customer issues best describes the reason you wanted to talk to them?
(Shows ~riverretreat a list of common Home Away Vacation Rentals problems)
~riverretreat: "Find Reservation" was why I was trying to call.
~riverretreat's review of Home Away Vacation Rentals customer service
GetHuman: So how would you sum up your experience for GetHuman's Home Away Vacation Rentals customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~riverretreat: absolutely horrible customer service! My listing went from the sort number ** to ** in a matter of a few weeks. The pricing levels are absurd! I've worked very hard to have my rental be listed on the first page by doing all the things that previously kept my listing on the first page. Now Home Away's greed has over taken their company. I think they've red flagged me also by deleting a perfectly acceptable photo because I complained about the response of the photo teams correcting my photos. I had to reload them after * days of waiting for them to fix the problem on there end. They finally responded by email that they have resolved the issue. I responded by saying that I fixed the problem NOT THEM. That*s when my sort fell by about ** spots and one of my photos was taken off the site. Home Away has become too big too fast and there's attitudes are horrible! Unfortunately, it's the website that get's me the bookings. I'd leave in a heartbeat if there was another better option!
GetHuman: Let's quantify your experience contacting Home Away Vacation Rentals. On a scale of 1 to 5, how easy is it go get help on a Home Away Vacation Rentals problem?
~riverretreat: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~riverretreat: I'd give them a five out of five on communication.
GetHuman: And what about Home Away Vacation Rentals's ability to quickly and effectively address your problem?
~riverretreat: For that I would say five out of five.
GetHuman: And finally- any advice for other Home Away Vacation Rentals customers?
~riverretreat: Call them early in the day or late. Don't forget any personal or account information you might need for Home Away Vacation Rentals to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~riverretreat taken from his Home Away Vacation Rentals customer service problem that occurred on November 3rd, 2017.