Home Depot: Upon receiving this faucet I realized that the...
A Home Depot customer review by GetHuman user ~dragnar from November 27th, 2017
Background on ~dragnar's case
GetHuman: ~dragnar - can you tell our other Home Depot customers when your case took place?
~dragnar: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Home Depot, and if so, how?
GetHuman: And which of these common Home Depot customer issues best describes the reason you wanted to talk to them?
(Shows ~dragnar a list of common Home Depot problems)
~dragnar: "Appointment Setup" was why I was trying to call.
~dragnar's review of Home Depot customer service
GetHuman: So how would you sum up your experience for GetHuman's Home Depot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dragnar: Upon receiving this faucet I realized that the pivot rod was broken. I called customer service and spoke to a very pleasant woman. I had to find the moen part number for her. I figured that with that specific part number getting a replacement part should be easy. WRONG!! A few days after I spoke to her and she said the part was on the way. I get a automated e-mail saying I needed to call customer service as my replacement part needed assembly. Well, its just * solid rod. So I called customer service back. I talked to a very pleasant man. I explained the issue. I gave him the Moen part number again. He said he called his parts warehouse direct so I would get the correct part sooner. Great, I though how fantastic. I just got my replacement part... its a faucet handle (wrong part) for an American Standard Faucet. REALLY!!!??? Not only wrong part but wrong manufacturer. Home Depot.com customer service your horrible. Good customer service is more than just being pleasant.
GetHuman: Let's quantify your experience contacting Home Depot. On a scale of 1 to 5, how easy is it go get help on a Home Depot problem?
~dragnar: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dragnar: I'd give them a four out of five on communication.
GetHuman: And what about Home Depot's ability to quickly and effectively address your problem?
~dragnar: For that I would say one out of five.
GetHuman: And finally- any advice for other Home Depot customers?
~dragnar: Call them early in the day or late. Don't forget any personal or account information you might need for Home Depot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dragnar taken from his Home Depot customer service problem that occurred on November 19th, 2017.