Honda Financial: Despite the fact that I didn't have my account...
A Honda Financial customer review by GetHuman user ~patsmor from November 9th, 2017
Background on ~patsmor's case
GetHuman: ~patsmor - can you tell our other Honda Financial customers when your case took place?
~patsmor: Yeah. It was middle of the night, on November 2nd.
GetHuman: Did you reach out to Honda Financial, and if so, how?
GetHuman: And which of these common Honda Financial customer issues best describes the reason you wanted to talk to them?
(Shows ~patsmor a list of common Honda Financial problems)
~patsmor: "Payment issue" was why I was trying to call.
~patsmor's review of Honda Financial customer service
GetHuman: So how would you sum up your experience for GetHuman's Honda Financial customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~patsmor: Despite the fact that I didn't have my account number (one of the reasons I was trying to call a human!) and the loan was closed in ****, they found me promptly and are resolving the issue with the DMV. No clues on their end (a number of guesses, but no evidence) as to why the lien release didn't go through the first time, but they were pleasant and helpful. Biggest plus -- when they transferred me between divisions, my information transferred, too, so I didn't have to tell my story several times. Did have to press * about * times, tho! Also, they are only open *am - * PM Pacific time, not ** x *.
GetHuman: Let's quantify your experience contacting Honda Financial. On a scale of 1 to 5, how easy is it go get help on a Honda Financial problem?
~patsmor: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~patsmor: I'd give them a five out of five on communication.
GetHuman: And what about Honda Financial's ability to quickly and effectively address your problem?
~patsmor: For that I would say two out of five.
GetHuman: And finally- any advice for other Honda Financial customers?
~patsmor: Call them early in the day or late. Don't forget any personal or account information you might need for Honda Financial to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~patsmor taken from his Honda Financial customer service problem that occurred on November 2nd, 2017.