Honda Financial: i called to ask about amount for fee listed on...
A Honda Financial customer review by GetHuman user GetHuman-216460 from November 20th, 2017
Background on GetHuman-216460's case
GetHuman: GetHuman-216460 - can you tell our other Honda Financial customers when your case took place?
GetHuman-216460: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to Honda Financial, and if so, how?
GetHuman: And which of these common Honda Financial customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-216460 a list of common Honda Financial problems)
GetHuman-216460: "Complaint" was why I was trying to call.
GetHuman-216460's review of Honda Financial customer service
GetHuman: So how would you sum up your experience for GetHuman's Honda Financial customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-216460: i called to ask about amount for fee listed on my statement besides y regular payment amount and person was not helpful at all didnot get answer to my question and so i wouldnt be late with payment just paid the extra *hundred dollars and then next day got another notice that anoterh fee was being added on. all i wanted was straight answer. person acted like she was doing me a favor by taking my call not hapy at all.just wanted simple answer.
GetHuman: Let's quantify your experience contacting Honda Financial. On a scale of 1 to 5, how easy is it go get help on a Honda Financial problem?
GetHuman-216460: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-216460: I'd give them a one out of five on communication.
GetHuman: And what about Honda Financial's ability to quickly and effectively address your problem?
GetHuman-216460: For that I would say four out of five.
GetHuman: And finally- any advice for other Honda Financial customers?
GetHuman-216460: Call them early in the day or late. Don't forget any personal or account information you might need for Honda Financial to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-216460 taken from his Honda Financial customer service problem that occurred on November 15th, 2017.