Honda: I am still on hold after wanting to ask a GENER...
A Honda customer review by GetHuman user ~unhappy honda owner from November 18th, 2017
Background on ~unhappy honda owner's case
GetHuman: ~unhappy honda owner - can you tell our other Honda customers when your case took place?
~unhappy honda owner: Yeah. It was afternoon, on November 8th.
GetHuman: Did you reach out to Honda, and if so, how?
GetHuman: And which of these common Honda customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy honda owner a list of common Honda problems)
~unhappy honda owner: "Returns" was why I was trying to call.
~unhappy honda owner's review of Honda customer service
GetHuman: So how would you sum up your experience for GetHuman's Honda customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy honda owner: I am still on hold after wanting to ask a GENERAL question. The respondent was not knowledgable, and only wanted my vin*, first and last name, and address! What does that personally identifiable information have to do with the vehicle? Nothing! I asked to speak to the heavily accented woman's supervisor and am now being punished by a half hour hold, most likely followed by them hanging up on me. This is very annoying.
GetHuman: Let's quantify your experience contacting Honda. On a scale of 1 to 5, how easy is it go get help on a Honda problem?
~unhappy honda owner: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy honda owner: I'd give them a four out of five on communication.
GetHuman: And what about Honda's ability to quickly and effectively address your problem?
~unhappy honda owner: For that I would say five out of five.
GetHuman: And finally- any advice for other Honda customers?
~unhappy honda owner: Call them early in the day or late. Don't forget any personal or account information you might need for Honda to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy honda owner taken from his Honda customer service problem that occurred on November 8th, 2017.