Honeywell: Some mutual trouble understanding each other's...
A Honeywell customer review by GetHuman user ~K from November 19th, 2017
Background on ~K's case
GetHuman: ~K - can you tell our other Honeywell customers when your case took place?
~K: Yes. It was afternoon, on November 15th.
GetHuman: Did you reach out to Honeywell, and if so, how?
GetHuman: And which of these common Honeywell customer issues best describes the reason you wanted to talk to them?
(Shows ~K a list of common Honeywell problems)
~K: "Returns" was why I was trying to call.
~K's review of Honeywell customer service
GetHuman: So how would you sum up your experience for GetHuman's Honeywell customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~K: Some mutual trouble understanding each other's accents. Verified that thermostat was working, but false cause was offered up as reason why. Seemed to insist it was a "voltage" issue* but "voltage" hasn't changed from yesterday to today. When I asked for steps to restore factory settings, it took a while to find out they don't exist.
GetHuman: Let's quantify your experience contacting Honeywell. On a scale of 1 to 5, how easy is it go get help on a Honeywell problem?
~K: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~K: I'd give them a two out of five on communication.
GetHuman: And what about Honeywell's ability to quickly and effectively address your problem?
~K: For that I would say one out of five.
GetHuman: And finally- any advice for other Honeywell customers?
~K: Call them early in the day or late. Don't forget any personal or account information you might need for Honeywell to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~K taken from his Honeywell customer service problem that occurred on November 15th, 2017.